Shipping Policy

Thank you for visiting and shopping at our store. Following are the terms and conditions that constitute our Shipping Policy.

We offer free worldwide shipping on all orders.

Shipping times:

All orders are processed within 5-7 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping information:

• Please ensure all delivery information is correct. If there is incorrect and missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

• Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

• Your order may be delivered by the local post office or courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, the postal service may leave a notice card with instructions on how and where your delivery can be collected.

Shipment confirmation & Order tracking:

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Duties and Taxes:

According to our shop policy, buyers are responsible for any Duties and Import Taxes that may apply. For any questions, reach out to info@metromatesarts.com